TIGER FORM API SLA Policy

Scope

This policy covers support for the documented public API at https://api.form-qr-code-generator.com/v1.

Applies to endpoints described in public.openapi.json only.

Priority	Definition	Initial Response Target
P1	Production outage or major degradation affecting core API usage	Within 4 business hours
P2	Partial degradation, high-impact bug, or repeated 5xx on documented routes	Within 1 business day
P3	General integration guidance, low-impact issues, documentation questions	Within 2 business days

Provide request method/path, UTC timestamp, and response payload (`code`, `message`).
Implement retries with exponential backoff for 429/5xx responses.
Do not include API keys or sensitive personal data in support tickets.